Why did Singapore decide to change its libraries? How significant was the change, and how would you characterize it from a strategic perspective?

Transforming Singapore’s Public Libraries                                                       Case Questions   Ø  Why did Singapore decide to change its libraries? How significant was the change, and how would you characterize it from a strategic perspective? What is the equivalent to this change for a typical for-profit company? Ø  Who was the Singapore library system’s “customer”?  What was the “product”? […]