Before you begin, please note that this assignment has two parts. You will
need to address both parts to be eligible for full credit:
.Resources for Scholarly Research
.A Six-Article Review
Review the “Preview of Your Final Project” criteria sheet to help you focus
your work this week. Before engaging in your research, make sure you have
decided on the organization you would like to research in this class so you
can apply the work you do this week to your final project.
*Note: Make sure the sources you choose are no more than five (5) years old.
This is part of the requirements for your Final Project.
Part 1: Resources for Scholarly Research
Use the community organization you shared in the week 1 discussion to
complete this assignment.
.Use Wikipedia to find general information about the organization. (Please
keep in mind that Wikipedia is consider a secondary reference and should not
be used as a resource in the scholarly work. Still, it is a very useful
tool to get you started).
.Read through the Wikipedia entry to get a general idea of the history,
mission, and scope of the organization. Pay particularly close attention to
any mention of community or philanthropic activities.
.Write down any key terms you find in the Wikipedia entry that may relate to
service-learning or civic engagement.
.Scroll to the bottom of the Wikipedia page and choose one of the articles
listed in the footnotes (note: you can go back through the Wikipedia entry
to find the place this source was used in the context of the entry). For
the most part, these sources can be considered as primary references (use
your judgment here).
.Search for the primary reference in Google Scholar. Share one primary
reference that you found from Wikipedia (not Wikipedia itself) and complete
a citation in APA format.
Part 2: Six-Article Review
.Find and summarize the Grow, Hamm, & Lee’s “The Debate Over Doing Good” .
.Use your key terms that you generated through your Wikipedia search to
search Google Scholar to find at least five additional, reputable articles
to review as background information on community partnerships and community
.Review each of the six articles you found based on the following:
.The name of the author and article,
.The purpose of the article,
.The problem addressed,
.The population addressed, and,
.The results of the article.
Your review should include all six articles. You should provide a 100-150
word paragraph for each source addressing the each of the four key ideas in
your summary. Each article should also include a reference citation in APA
In the article, “Helping, Fixing, or Serving” (1999), Remen asserts that
people see the world in three different ways broken, weak or whole. These
viewpoints results in how a person connect to their world. Remen views
serving as a way to moves beyond the expertise and incorporates both their
serves strengthens as well as the strengths of others. Many times people
seek to help or fix rather than service. Remen uses examples of an
emergency physician sees delivering a baby as a service rather than fixing
the problem. She shares how a nurse moved past professional protocols to
serve her by removing her ileostomy. In these examples, she explains how
experiences shorten the distance between the humans. Remen shows how
serving rather than fixing or helping benefits all parties and impacts
Remen, R. N. (1999 Jan.1). Helping, fixing or serving? University of
Above are the instructions. Below is one of the sources/article that need to be used.
The Debate Over Doing Good
Some companies are taking a more strategic tack on social responsibility. Should they?
It’s 8:30 a.m. on a Friday in July, and Carol B. Tome is starting to sweat. The chief financial officer of Home Depot Inc. isn’t getting ready to face a firing squad of investors or unveil troubled accounting at the home-improvement giant. Instead, she and 200 other Home Depot employees are helping to build a playground replete with swings, slides, and a jungle gym at a local girls’ club in a hardscrabble neighborhood of Marietta, Ga. Dressed in a white Home Depot T-shirt, a baseball cap, and blue capri jeans, Tome tightens bolts, while others dump wood chips, mix concrete, and sink posts. The company, together with nonprofit playground specialist KaBOOM!, plans to build 1,000 more such kiddie parks in the next three years — and spend $25 million doing it.
Is this any way to build shareholder value at Home Depot, where the stock has been stuck near $43, down 35% from its all-time high? Chief Executive Robert L. Nardelli and his troops think so. Last year about 50,000 of Home Depot’s 325,000 employees donated 2 million hours to community service. Now, Nardelli is trying to encourage more companies to volunteer at Home Depot’s pace. At his invitation, executives from 24 companies and foundations gathered for five hours at Home Depot’s Atlanta headquarters in May to discuss community service. Attendees included Lawrence R. Johnston of Albertson’s, F. Duane Ackerman of BellSouth, Gerald Grinstein of Delta Air Lines, and William R. McDermott of SAP America. On Sept. 1 these CEOs and others will kick off “A Month of Service,” an ambitious plan, developed with community group the Hands-On Network, to deploy corporate volunteers on 2,000 projects across the country, and raise the total number of volunteers by 10%, or 6.4 million, in two years. “We look at this activity with the same eye that we look at business,” Nardelli says.
Yes, companies have long paid lots of money — and lip service — to philanthropy and public service. But as Nardelli’s confab indicates, managers from all parts of American business are increasingly seeing social responsibility as a strategic imperative. In June, General Electric Co. released its first “Citizenship Report” as a way for interest groups to assess its social performance from air pollution to volunteer hours. That followed the announcement in May of GE’s ecomagination program, which will invest billions in environmentally friendly technologies. IBM uses its On Demand Community — a 40,000-employee volunteer program — as a way to bring IBM technologies to schools and community centers and plug its brand. Even the legendarily hard-nosed Wal-Mart Stores Inc. has come around to the cause. “We thought we could sit in Bentonville [Ark.], take care of customers, take care of associates — and the world would leave us alone,” CEO Lee Scott said at a recent analyst conference. “It doesn’t work that way anymore.”
BEHOLDEN TO MANY
What’s behind this realization? At the very minimum, it’s clear that companies recognize it takes a robust, sharp public-relations strategy to navigate through the mines of today’s operating environment. Among them: increased regulatory scrutiny; a global, 24-hour news cycle; and communities hostile to scandal-tarred big businesses. But what Nardelli suggests is something deeper. In fact, it’s a growing embrace of so-called stakeholder theory, which posits that companies are beholden not just to stockholders — but also to suppliers, customers, employees, community members, even social activists. That’s quite a departure from the long-dominant notion that corporations’ only duty is to increase profits for shareholders. “Things have become a lot more interdependent,” says Nardelli. “There are a broader range of constituents.”
Such platitudes, of course, make critics cringe. The Nobel prize-winning economist Milton Friedman, 93, casts a long intellectual shadow over the debate. In a seminal 1970 New York Times Magazine article, he declared social initiatives “fundamentally subversive” because they undermine the profit-seeking purpose of public companies and waste shareholders’ money. Even today, Friedman, a senior fellow at Stanford University’s Hoover Institution, rails at the idea that managers elected by shareholders to run companies should spend their profits on social causes. “Adam Smith said in 1776: ‘I have never known much good done by those who profess to trade for the public good.’ It’s a good quote,” says Friedman.
There’s no doubt that a surge in community outreach and do-good deeds is, in large part, a gussied-up bid for good favor. Tarred by a raft of corporate scandals from Enron to WorldCom, social outreach can be a way to regain the high ground. That’s probably one reason corporate giving hit $3.6 billion last year, an all-time high, up from $3.5 billion in 2003, according to philanthropy research group the Foundation Center. Indeed, Nardelli argues that a “dark veil” hangs over big business. It is exacting tangible penalties: Based on its $91 billion market cap, Home Depot was required to shell out an estimated $1 million last year to fund the Public Company Accounting Oversight Board, an outfit created by the Sarbanes-Oxley corporate reform bill to monitor the work of auditors. In effect, say Home Depot executives, all public companies are paying for the sins of a few.
But more than mere public relations appears to be at work here. Companies are being forced to address the concerns of customers, employees, and investors — in order to keep them. Such pressure is why last year Gap Inc. halted relationships with 70 of its overseas factories over alleged labor abuses, and has for the past two years issued a social responsibility report. Or why Nike Inc. is now a world leader in setting safety standards for overseas workers. When the controversy over its sweatshops erupted several years ago, managers mistakenly believed they could afford to ignore the outcry simply by cranking out hip shoes. “It is no longer an option to sit on the sidelines,” says Bradley K. Googins, executive director of The Center for Corporate Citizenship at Boston College.
More important, the calls for change are coming from inside the corporate walls. A new generation of employees is demanding attention to stakeholders and seeking more from their jobs than just 9-to-5 work hours and a steady paycheck. The number of Gen Yers — those born between 1977 and 1994 — in the working world has grown 9.2% since 1999, while the number of Gen X workers remained flat, and baby boomers declined 4.3%, according to Robert Szafran, a sociology professor at Stephen F. Austin State University in Nacogdoches, Tex. As a result, Home Depot and others are finding that burnishing an image as a socially responsible company helps to attract younger workers, at all levels. “One of the things we compete most for in the marketplace is our associates,” says Nardelli. “I’m not sure that was the case [two decades ago].”
Take Sewell Avant. The 25-year-old senior procurement analyst graduated from the Georgia Institute of Technology in 2002. During college, he cleaned churches and did regular social projects with fraternity brothers. Now he’s carrying on that tradition at Home Depot. He took a day off, without pay, to help mix concrete at the playground project in Marietta. His entire department will do more kiddie-park construction on a weekend in August. For Avant, volunteering adds meaning to his day-to-day job. “Employees are trying to marry their work and nonwork lives. If the company gives them a chance to do that, then they’re happier,” says C.B. Bhattacharya, associate professor of marketing at Boston University’s School of Management.
That’s why younger companies are baking the social responsibility concept into their culture — and demanding investors accept the cost. Costco Wholesale Corp. has long offered generous compensation to its workers, to the scorn of Wall Street and the detriment of its stock price. In the 1980s, networking giant Cisco Systems Inc. opened its first office in East Palo Alto, Calif., a run-down neighborhood amid the prosperity of Silicon Valley. Cisco Chairman John Morgridge worked as “principal for the day” at a school next door. “We’re in business to get results. This is just a different currency,” says Tae Yoo, Cisco’s vice-president for corporate affairs.
Indeed, it has been a rude awakening for companies that have not embraced a more strategic approach to social responsibility. For years Wal-Mart has been a top corporate donor. But as the company’s image was pummeled by labor unions and lawsuits, research showed its fragmented giving generated little goodwill. The reason: Few people could remember exactly what — or whom — Wal-Mart supports. Now, it’s giving its community outreach a sharper focus. “Society has changed,” says Betsy Reithemeyer, executive director of the Wal-Mart Foundation. “If you are the gathering place of the community, then you have a responsibility to it.”
In fact, some executives argue that a company should develop a social responsibility platform — even if it doesn’t add to the bottom line. In 2003, Wayside Cross Ministries, an Aurora (Ill.) shelter for abused women and men, couldn’t obtain enough ground beef for meals. On hamburger days at Wayside, some residents ended up eating buns, lettuce, and tomato — no burger. Then grocery giant Albertson’s, through Jewel, its Midwest grocery chain, launched Fresh Rescue to boost supplies of perishable meat, dairy, and vegetable products for local food banks. The result: Last year, the Northern Illinois Food Bank supplied 386 shelters with 740,000 pounds of meat, double the number from the year before. The payoff for Albertson’s: goodwill — and perhaps a few more shoppers. “We don’t look for any statistics,” says CEO Johnston. “This has to be in the DNA of a company.”
Even evangelists such as Nardelli stop short of saying that companies should divert money from other strategic priorities to support corporate social responsibility. But at corporations like Home Depot and GE, good works are being bred into Big Business. “It’s just the right thing to do,” says Nardelli. Good PR? Sure. Money well spent? The goodwill refund could be in the mail.
Stakeholders vs. Shareholders
Corporate social responsibility seems like an apple-pie virtue, but it’s actually quite controversial.
PROPONENTS ARGUE THAT IT…
BURNISHES A COMPANY’S REPUTATION In the wake of corporate scandals, corporate social responsibility builds goodwill — and can pay off when scandals or regulatory scrutiny inevitably arise.
ATTRACTS TALENT Many young workers expect their employers to be active in social issues. Membership in Netimpact.org, a network of socially-conscious MBA graduates, jumped from 4,000 in 2002 to 10,000 in 2004.
WHILE DETRACTORS CLAIM IT…
COSTS TOO MUCH Giving by corporate foundations reached an all-time high of $3.6 billion last year. But it can come at the expense of other priorities, such as research and development, and is rarely valued by Wall Street.
IS MISGUIDED Many corporate executives believe, as economist Milton Friedman does, that the role of business is to generate profits for shareholders — not to spend others’ money for some perceived social benefit.
Beyond ‘I Gave at the Office’
Creative executives are doing far more these days than just writing checks
HOME DEPOT Last year staffers donated 2 million hours to projects at the heart of Home Depot’s business, such as creating playgrounds, refurbishing houses, and rebuilding disaster-damaged structures.
IBM Big Blue has created at least 100 specialized applications for schools, labs, and community groups. For instance, an IBM translation server is changing English-language e-mails to Spanish and back in heavily Latino schools.
SAP AMERICA CEO Bill McDermott upped the community-giving ante three years ago. SAP now allots 3.5% of annual revenues — up from 2.4% in 2002 — to charitable projects. In October some 3,000 employees will refurbish schools and tutor kids throughout the country.
ALBERTSON’S The grocer’s national plan to support Fresh Rescue programs helps deliver hard-to-get meat, dairy, and vegetables to homeless shelters. Last year, Albertson’s donated $87 million in cash and in-kind gifts.