Why does the TCO approach allow Troon management to refresh its hardware at the optimal cost level?

Chapter 7 of your textbook, Managing and Using Information Systems: A Strategic Approach, provides an overview of the business of IT, organizational maturity, and IT funding models. Read Case Study 7-1, “Troon Golf,” on page 234 in the textbook and answer all three questions regarding the decision Troon Golf’s leadership made in implementing a TCO system:

  • Why does the TCO approach allow Troon management to refresh its hardware at the optimal cost level?
  • Why, in your opinion, were IT expenses spiraling out of control before the TCO system? What are examples of the hidden costs of operating and maintaining the hardware?
  • If you were the head of marketing for Troon, what benefit would you receive from Mr. Westmark’s decision to implement TCO?
Type of paper Academic level Subject area
Number of pages Paper urgency Cost per page:
 Total: