What is the impact of these points on business?

from this book “Human Resources From The Outside In, D. Ulrich, Younger, Brockbank, M. Ulrich Hardcover
Publisher: McGraw-Hill, lst ed. (June 26, 2012) Language: English ” in The next Generation Chapter ”
,,,,,, I need to do key topic summery about The new Generation HR, by answering these question

What are the most critical learning points from this material?
Why are they most critical?
What is the impact of these points on business?

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