To what extent do the three people featured in this case study manage their own emotions on the job? How would they accomplish this? To what extent do you think they effectively manage emotions under these circumstances?

Emotions are a constant component of organizational behavior. Read Case Study 4.2 on pp. 123-124 of your textbook, and write an essay answering one of the following questions:

Course Textbook: McShane, S. L., & Von Glinow, M. A. (2013). Organizational behavior (6th ed.). New York, NY: McGraw-Hill/Irwin.

  1. To what extent do the three people featured in this case study manage their own emotions on the job? How would they accomplish this? To what extent do you think they effectively manage emotions under these circumstances?
  2. This case study states that nurses and other medical staff need to manage the emotions of their patients. Why is emotions management important in this job? In what ways do medical staff alter the emotions of their patients?
  3. Stress is mentioned throughout this case study. How does this stress occur? What stress outcomes occur for people in these types of jobs? How can these people try to minimize high levels of stress?

You will need to identify your own thoughts and cite specific passages from the case study to support your point of view.

Assignment 2

*Please do not answer these questions in essay format. Please list each answer under each question. *Cite all References used.

*Course Textbook: McShane, S. L., & Von Glinow, M. A. (2013). Organizational behavior (6th ed.). New York, NY: McGraw-Hill/Irwin.

Question 1

You may have heard the expression: “If it is your perception, it is your reality.” Please discuss this issue, and comment on how easy/difficult it may be to change one’s perception. Share a related personal experience.  Your response should be at least 200 words in length.

 

Question 2

Discuss how stereotyping, attribution, and self-fulfilling prophecy effects influence the perceptual process. Share a related personal experience. Your response should be at least 200 words in length.

 

Question 3

Describe the elements of self-concept, and explain how they affect an individual’s behavior and well-being. Share a related personal experience. Your response should be at least 200 words in length.

 

Question 4

Outline the main features of a global mindset, and justify its usefulness to employees and organizations. Share a related personal experience. Your response should be at least 200 words in length.

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