Identify an organisation with which you are familiar and briefly describe its general and business context – purpose, size, competitors, customers, and recent performance.

OVERVIEW OF ASSESSMENT EXERCISE

CRITICAL ANALYSIS AND EVALUATION OF OPERATIONS

As a group, you are required to select and research an organisation with a view to reporting on its operations.

The assessment is in three parts. The first part deals with the background of the operations. The second part deals with the transformation process, the five performance objectives and the four Vs of operations management. The third part deals with process design.
PART ONE – Background of the Operations (10%)

Identify an organisation with which you are familiar and briefly describe its general and business context – purpose, size, competitors, customers, and recent performance.
Discuss the main external factors that affect the organisation.

PART TWO – Transformation Processes and Evaluation of the Operations (60%)

Describe the main operations of the organisation in terms of inputs, transformation processes, and outputs.
Analyse the organisation in terms of the four Vs of operations management – volume, variety, variation, and visibility. (If your chosen organisation is very diversified you may find it easier to consider different products/services that the organisation offers, rather than considering the organisation as a whole)
Evaluate what each of the five operations performance objectives means to the organisation and which factors are most valued by its customers (again this might be different for different products/services).

PART THREE – Process Design (30%)

Identify a key process within your chosen organisation, which you would be involved with as an operations manager:

Describe the layout and the flow of customers, materials, or information, as appropriate.
Discuss what you think are the main objectives of the process design, and whether or not these objectives are being achieved.
Describe how control and feedback mechanisms might be used within the process.

The Report:
The written report should be limited to 1500 words plus diagrams. To exceed this amount may penalise your final mark. You may use appendices, for supporting information, which are not part of the word limit.

NOTE:
At the beginning of the report and before the contents page the names of members of the group should be presented together with an outline of their contribution to doing the assignment including the compilation of the report
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Added on 21.11.2015 17:46
hello there
the references for the module is :

Essentials of operations management
Slack, Nigel; Brandon-Jones, Alistair; Johnston, Robert, 1953-
Book. English.
Published Harlow: Financial Times Prentice Hall, 2011

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