Develop and provide some solutions for Smith’s organization of how he can improve service­ related issues as experienced by his customers.

Read the scenario regarding John Smith’s Business profile.  (see attachment for scenario)

Develop and provide some solutions for Smith’s organization of how he can improve service­related issues as experienced by his customers. Be sure to include in your answer the following issues:

– Response times

– Service quality

– Costs

– Communications

750 – 1000 words. Essay, 3-5 References.

On an individual basis, formulate your thoughts and ideas for resolution of Smith’s service­level issues. Develop some notes, and submit them to the group to facilitate the discussion and resolution of the issues. Be sure to address Lean Principles and association to the 7 forms of waste.

Develop value streams for current business processes to help identify waste. (This can be in MS Visio, Word, PowerPoint or hand drawn and scanned / uploaded but this needs to be a visual representation of the business process) Identify the impact on the organization for each of the solutions you recommended if Smith chooses not to implement the recommendations

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