Business Discussion Questions

How do services providers with which you are familiar manage queues? How effective have they been at managing queues? Is the appropriate method for managing queues currently being utilized?
Managing queues is one of the challenging tasks that service business organizations have to deal with in order to ensure customer satisfaction. This requires an understanding of the nature of the impact of the queues and the resulting outcome on the customers and the firm as a whole. Most firms manage their queues through employee training regarding the significance of customer service that is outstanding (Baum, 1996). The next strategy deployed involves the creation of a staffing plan that addresses the demands and the nature of queues that are determined after gathering data regarding the peak time for services demand and the level of demand by the customers. Staffing plans that have been deployed by most organizations include the creation of more service points and increasing the number of employees during times of peak services. This approach to managing queues is appropriate because it is customer-centric (Duane & Hoskisson, 2008).
What is process capability? Provide an example of how it may be used in your organization
Process capability refers to the ability of a process to achieve its purpose as defined the management of the business organization and the various process definition structures. It usually entails an integration of the resources and the methods deployed in the production of a an output that is measurable. The process capacity is determined owing to the fact that all processes have intrinsic statistical variability that can be calculated through the use of statistical techniques. The deployment of process capacity entails a comparison of the output s process that is under statistical with the limits of specification by use of the capability indices. A process is deemed capable if only all the measurements are inside the limits of specification (Duane & Hoskisson, 2008).
In what ways does your organization rely on statistical process control? As organizations seek to become more effective, what role might statistical process control play, if any?
Statistical Process Control refers to the use of statistical methods to determine and assess the variability in processes. The principal objective behind the use of SPC is to check the quality of the final product and sustain the processes to attain the fixed targets. The business organization relies on SPC to ensure the consistency and reliability of product development. In addition, the organization relies on SPC for surveillance and feedback in order to control manufacturing processes, problem reporting during the manufacturing process and process characterization. The SPC also reduces the need to conduct regular inspection and offers a framework through which the organization can process changes and track the outcome of the changes implemented in the processes (Baum, 1996).
What is the learning curve and how may it be applied? Would the learning curve be appropriate for your organization?
In the context of business and economics, a learning curve refers to a graphical representation used to denote the relationship between the production cost of an item or performing a task with the number of units that have been produced or the tasks that have been performed. A plot of the costs versus the units of production usually yields a learning curve. Learning curves can be used for various reasons such as capacity analysis, planning for the resource requirements, cost reduction strategies and calculation of the production-line performance. In addition, the organization can make use of the learning curve for pricing strategies, estimation of costs and staff planning (Duane & Hoskisson, 2008).
What is Six Sigma? What are the advantages and disadvantages for implementing Six Sigma in your organization?
Six Sigma refers to a business methodology used for improving the performance of the business organization. It is mainly deployed with the objective of improving the processes of an organization through the identification of the errors that are in the current business processes. The overall objective is to impose improved performance, high value and reliability for the product end users (Duane & Hoskisson, 2008).
Advantages of six sigma
i. Is customer centric and aims at the achievement of high levels of customer satisfaction and elimination of defects
ii. Results to high profitability and decrease in the costs
iii. The methodology can be implemented in all the business functional units
iv. It targets the variability in the business processes and embarks on the improving the process instead of focusing on the resulting outcome
v. The methodology is effective because it aims at avoidance of defects rather than fixing the defects
Disadvantages of the six sigma
i. Requires a skilled labor force making it difficult to achieve employee dedication if it is undertaken in a regular basis
ii. The methodology is rigid, which is a significant constraint to innovation, and therefore kills creativity.
Baum, J. (1996). Organizational Ecology. London: Sage Publications .
Duane, I., & Hoskisson, R. (2008). Understanding Business Strategy: Concepts and Cases. New York: Cengage Learning.

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